Privacy Policy

Effective Date: January 1, 2025

Introduction GlowWell Health (“we,” “our,” or “us”) is committed to protecting your privacy and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth services.

Information We Collect

• Personal identification information (name, email, phone number, address)
• Protected Health Information (PHI) including medical history, symptoms, and treatment records
• Payment and billing information
• Technical information from your device and internet connection during telehealth sessions

How We Use Your Information

• Provide telehealth medical services and treatment
• Process payments and billing
• Communicate about appointments and follow-up care
• Comply with legal and regulatory requirements
• Improve our services and platform security

Information Sharing We do not sell, trade, or rent your personal information. We may share your information only:

• With healthcare providers involved in your care
• With pharmacies for prescription fulfillment
• As required by law or legal proceedings
• With your explicit written consent

HIPAA Compliance As a covered entity under HIPAA, we maintain strict safeguards for your Protected Health Information (PHI). You have rights under HIPAA including access to your medical records, requesting amendments, and filing complaints.

Data Security We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

• Access and review your personal information
• Request corrections to your information
• Opt-out of certain communications
• Request deletion of your account (subject to legal requirements)

Contact Information For privacy concerns, contact us at: info@glowwellhealth.com